There is a problem with my order

Imaginus cares about its customers and is committed to providing complete customer satisfaction. We pack expertly using high quality materials to protect your purchase. While rare, damage in transit can still occur.

If your order should arrive in unsatisfactory condition, simply take one digital photo of the item and a second of the shipping tube. Attach them to an email and send to Please include your Order # and the Product Code(s) of any damaged items as well as a brief description of the reason for the return in the body of your email. Also, be sure to let us know whether you are seeking a replacement or a refund. Your request will be processed within 3 days.

If your order does not arrive within the usual shipping time, or if your order arrives and is incomplete, please Contact Us immediately to resolve the problem.